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Is Metroguard licensed and insured?

Metroguard is licensed to perform security services throughout the state of California and maintains general liability insurance and workmens' Compensation policy that exceeds the state of California's requirements. Upon request proof of insurance and additional insurance certificates can be provided if the client’s company policy asks for it.

Where does Metroguard provide services?

Metroguard provides security service throughout the state of California.

Why is metroguard the most cost effective company?

Metroguard will provide a free security consultation and ensure that client's use their resources most effectively. Additionally, Metroguard understands the economic situation of most companies in hard economic times. They will work with clients and ensure that clients do not have to compromise the security of their employees, merchandise or properties to save money. When the economic situation gets better metroguard expects a higher profit margin than at the current time.

What does "security consultation" mean?

Metroguard employs experienced and well educated security consultants. They will create a free security plan for the client's facility and upon signing a contract they will create customized post orders for the security officers employed at the site.

How are Metroguard officers held accountable?

Metroguard employs field supervisors with decades of security experience. With each contract Metroguard includes free supervisory visits. Field supervisors ensure that security officers follow their post orders, provide excellent customer service and adhere to Metroguard professionalism requirements. They employ the GuardScan system to ensure that security officers are frequently patrolling sensitive spots of the client's property.

How do I get a hold of my security company when I need them?

All security officers are supplied with a company issued phone, which makes them available to the client during their work hours. Field supervisors will be visiting sites daily and nightly and will be available to clients at all times. Security consultants will be the direct contact for clients in case of any questions or concerns. Responsiveness is a big advantage that metroguard clients will enjoy. No 800- numbers or leaving messages. The people in charge, who can help immediately are one phone call away.

How are Metroguard security officers trained?

Metroguard security officers are licensed by the State of California and Metroguard partners with various guard schools to continuously enhance their officer' skill sets. Additionally, most security officers are trained in first aid and CPR. Metroguard provides a minimum of 60 hours of training for their security officers every year.

What type of pre-employment screening does Metroguard use?

All of our officers are hand-picked and thoroughly screened in reference to character, attitude and personal discipline in order to ensure that our personnel are skilled and prepared for the requirements of any assignment.

Our screening process includes:

• Previous Employment Verification
• State Registration & Certification
• Personal Reference Check
• Criminal Court History
• Civil Court History
• Motor Vehicle Report (for possible patrol car drivers)
• Random Drug Testing

How will Metroguard accommodate Clients special requirements and preferences?

As part of our process, we spend much time getting to know each client's location and needs. Metroguard is all about flexibility and tailoring our services to you. No 'one size fits all' here!

What if someone Metroguard assigns to our facility does not work out?

We use rigorous screening and hiring procedures and work hard to understand clients' needs. Our HR department translates this knowledge into staffing. If an employee doesn't satisfy your requirements, we will replace that officer immediately, no questions asked.